How do I book?

 

Contact us by email or via the 'contact us' page in the first instance with details of your event or wedding date, chosen venue and list of items you would like to hire so we can check availability.

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At the time of booking we will require your email address and a telephone number so we may contact you about your order. Once you are ready to book and have decided on your items, we will send you a booking form outlining your order together with terms and conditions of hire.

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Upon booking the hirer will be asked for identification together with proof of address. See full terms and conditions for details.

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Do I need to pay a damage deposit?

 

In addition to the hire costs, a damage deposit of £100 or 30% whichever is greater will be required prior to hire at the time of final payment. This will be refunded at the end of the hire period if all items are returned without damage and in satisfactory condition. At the point of booking we will provide details of the replacement costs of items with your invoice.

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Any replacement or damage costs that may be incurred during the hire period will be deducted from the damage deposit at the end of hire. Where the cost of damage or replacement exceeds the damage deposit made, you will be invoiced for the additional costs. This payment must be received within 7 days.

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Do I need to pay a booking deposit?

 

We require a non-refundable 25% booking deposit at the time of your order. No booking is secure until this deposit has been paid and a signed booking form has been returned to us. 

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You must sign and agree to our terms and conditions at the time of your booking.

 

Full payment is required one month prior to your event. The payment due date will be clearly shown on your invoice. We will not deliver or provide items without receipt of full payment. Bookings made one month or less to the date of your event require full payment at the time of booking. Payment is preferably by BACS.

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Bespoke items must be paid in full upon order.

Cancellation charges

 

Please inform us as soon as possible if you have to cancel. However if cancellation is 7 days or less prior to the start of hire then you will be charged at 50% of the full rental cost.

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For cancellations with more than 7 days notice prior to the start of the hire period, the initial 25% non refundable deposit will be retained and any remaining hire fee you have paid above this will be refunded in full. A refund cannot be given for bespoke stationery items.

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No sub-hiring of items by the hirer is permissible. However, we are very happy to work with other suppliers if we have something that they are unable to supply.

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